Frequently Asked Questions

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We strive to serve and support our partners and retailers. Our catalogue is therefore reserved for our authorized retailers.

We invite you to request a free account by filling out this form Create an account

If you'd like to close your Lanvain account, simply send us an email with your account information at info@lanvain.com

We will then erase your account and all of the associated data. You can find out more by visiting our Privacy policy

Shipping fees are calculated by the size and weight of your order as well as your shipping location.

For all in stock items you can expect that all items are dispatched within the next 24 hours. We use a variety of professional carriers who deliver anywhere within Canada.

Your location and order size will impact on the timeframe to get your order to you. Provided all items are in stock, delivery lead times are as follows:

QC and ON : 2 to 5 business days

MB, SK and AB : 3 to 10 business days

NL, PE, NS and NB : 3 to 12 business days

BC : 4 to 12 business days

YT, NT and NU : 5 to 15 business days

For international delivery, please contact us.

You are always welcome to pick-up at our Montreal warehouse. Otherwise, you can verify the availability of our products by finding an authorized Lanvain retailer near you.

You'll find all of the information regarding our return and refund policy over at our Return and Refund Policy Page.

If you need to return an item because it is defective or damaged through our own fault, we will not charge you for return shipping.

Otherwise, you can always return your item within 30 days following your purchase date for a full refund (minus a 20% restocking fee and the original shipping cost). Return shipping is at your expense.

Once you've placed an order, you can modify it however you wish as long as your order has not been processed by Lanvain.

Simply contact us as soon as possible at info@lanvain.com or call us at 1-800-361-2586

4 Years : Hydraulic pumps

2 Years :Leatherette, sewing, manual mechanism, accessories and plumbing parts

12 Months : All electrical devices, styling mirror stations, cabinets and receptions

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way.

We are the only Canadian brand of hairdressing furniture. Our products are of good quality at a good price.

Our parts and products come from several manufacturers around the world, primarily in Canada, Italy, Germany, China, Japan, and the United States. All manufactured and assembled here.

We comply with North American manufacturing standards by obtaining the required certifications regarding plumbing and electronic products.

We have a team of designers who select the best materials and design the ideal furniture for our target clientele. They follow trends, ergonomic standards, and manufacturing and durability standards.

The Access is a model that is more often sold in government projects such as seniors' homes due to its wheelchair accessibility. Government projects require a vacuum breaker mounted above the flood level.

Other units also have the variation offered with the vacuum breaker mounted above the flood level.

Anti-fatigue mats are often used to reduce foot and lower limb disorders in workers who stand for long periods.

Our designers noticed that standard five-foot mats were overlapping in salons that maximized their space. This doesn't create a beautiful look and makes moving around them prone to tripping. So, we created four-foot sizes to cater to a wider clientele. We're the only ones in Canada to offer these sizes in all variations.

A multitude of customization options are available for each of our products. Simply email your request to info@lanvain.com, and we'll get back to you as soon as possible.

Production times for special orders can typically take up to 14 weeks.

The difference between the two tap sets is the shower head. The chrome shower head is a shower jet, while the black shower head is a direct jet, like a bathroom faucet. If you want a black shower head with a shower jet, opt for the Whiz Spray.

Certifications for plumbing or electronic products are more important than you might think, especially when the product is used for commercial purposes. When a product is certified, consumers can have confidence in its reliability and safety. This ensures that the product has been evaluated for durability, performance, and potential hazards, in accordance with the rigorous requirements of Canadian standards. It also increases your chances of being covered by your insurance in the event of a claim caused by the certified product.

All our faucets come with a built-in vacuum breaker. However, some Canadian cities or inspectors require a vacuum breaker mounted above the flood level. We offer this option for each of our sink units.

On our website, you can download the technical brochure in .pdf format for each of our products. There will also be a physical copy in each box.

The maximum weight limit for a styling chair is 250 lbs and for a barber chair is 350 lbs. This limit is based on the life expectancy and deterioration of our products. If the limit is exceeded, the prescribed life expectancy is reduced due to accelerated deterioration.

Our textiles are 100% water-resistant polyester. Regardless of the color, they can stain or be damaged by the coloring and bleaching products you use in your hairdressing. To avoid damage, react quickly and clean with water and a mild soap. Avoid detergents. However, stains appear more easily on lighter colors. Lighter colors require more diligent care.

Lanvain recommends using a certified plumber to install your sink units to avoid liability in the event of a claim. With a certified plumber, you can rest assured of a compliant and guaranteed installation.

Most of our sink units can be connected to the water supply through the floor, the wall, or even the side, providing easy access. The stainless-steel sink base includes a pre-defined circle on each side to allow for pipework.

This noise comes from the hydraulic base due to an air bubble inside the cylinder. The person's weight applies pressure, causing air to escape from the tightly sealed hydraulic system, thus causing this knocking noise. The sound should dissipate once the air has been completely evacuated.

To avoid this situation, do not move the chair without locking the hydraulic system. You will find the correct usage and the correct way to move the chair in your product brochure.

If your drain pipe regularly leaks in the same spot, this is likely due to improper installation. The sink unit's bowl pivots, so it's important to leave some slack in the drain pipe; otherwise, too much tension will build up, and the drain will eventually leak. All our shampoo units come with a 4-foot drain pipe. Cutting it to shorten it is not recommended.

To tighten your sink's swivel system, only tighten the nuts under the basin that have a spring. Each sink has two spring nuts.

Most of our products come with a technical brochure inside the packaging for your reference when assembling your furniture.

You can also find this technical brochure on the product page of our website.

If your chair has an irregularity in the leather, heat the material with a hair dryer and stretch it at the same time. Otherwise, refer to our return and exchange policy

If the standard neck rest doesn't meet your needs, opt for the Luna neck rest. View the product here.

Using the footrest as a step to sit on the chair can damage it and significantly shorten its lifespan. A practical alternative is the Gentlemen Floor Footrest. View the product here.